What should I do? I ordered yarn from an online store in October last year. I ordered from an Indie person / company, who is quite well known. The shipment never arrived, the replacement (promised in January) hasn’t arrived. The emails politely asking if I can expect a shipment have gone unanswered and my last email (I mean really – 5 months – I think I’ve been beyond patient!) requesting a refund has been ignored.
I’m not quite sure what to do – all their online activities seem to be going on as normal – no family issues, illness reported; a shop update, etc., but absolutely no communication with me!
Has this ever happened to anyone out there? Should I just keep emailing? I’m thinking this is pretty shabby on the Seller’s part (and Heaven knows, I am a VERY good customer).