Feedback, Reviews, Common Courtesy


… and all that stuff!

So I just posted this in the PSPRP Ravelry group:

I’ve just read the first negative review of one of my patterns.

Ugghh… My first response was shock – I have thirty designs out now, many completed projects and this was the first time I’ve heard such negativity. My second response was hurt. Who wouldn’t?

When you put yourself out in the public forum, you have to understand that not everyone will like what you do. The crafting world is no exception. As a crafter, I understand that good instructions are important. I’ve come across a few patterns that definitely could have used improvement!

I truly believe in constructive criticism and in the concept of you can only improve if you’re made aware of pitfalls. For this reason, I include my personal email on every pattern that I print. I include an invitation for feedback on my Designer page, here in our Ravelry group, on my blog and my Facebook page.

My intention by making myself available, is to be as helpful and responsive as I can be and to make changes that are well-thought out and positive, when brought to my attention.

It didn’t happen that way in this instance and it does make me a little sad that someone would choose public negativity (bordering on insult) rather than bring their suggestions or concerns to me through the many avenues that they could have.

How do you handle these situations? It could be from any interchange, not knitting specific. I’m choosing to ignore it but it’s hard to know what the best approach is.

Any thoughts?

I’m asking the same question here, as I know some of you are also designers. It’s fair to say that I’m concerned about the effect the comment that this knitter made will have a negative effect on sales and it’s a hard enough to get those as it is!I haven’t responded to this person and don’t know if I will. It’s hard to know what the courteous response should be when you’ve been treated discourteously!

So, any thoughts you may have are very appreciated – jump on in!

 

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6 thoughts on “Feedback, Reviews, Common Courtesy

  1. Ignore it. Misery loves company. Which is to say- miserable people love making other people miserable. I mean think about it: When you’re happy- the world is beautiful and everyone is awesome. But when you’re sad- nothing is good enough, and you wonder why people even bother in the first place?

    Some of your designs I like. Some I don’t. Everyone has differing tastes. That doesn’t mean I’m going to criticize what you are doing, or discourage you from doing it more. Let the comment slide off you like water off a duck. If it’s not constructive – it’s not worth it.

    Liked by 3 people

    • I’m tending to agree with you. In days past, sometimes still – this would devastate me. I’m the first to admit I have a “Sally Field” complex – I’m a love sponge and easily hurt. When I read through a 2nd time, checked the person’s other work, etc., I started breathing again and reminded myself, they had ample opportunity to talk to me personally.
      Honestly, I’ve no idea why the Internet has fostered the believe that we can say whatever we want, with no regard for anyone. That’s why I’ll consistently vote down a “dislike” button on FB. Why give people more chances to be mindlessly mean?
      We do all like different things and if I don’t care for the look of something – I move on – chances are, I’ll admire the technical skill or concept but there’s no need for me to say something stupid like “I’d never wear that”. Who cares what I’d wear?? Not to mention the queues at the only store on Earth if we all liked the exact same thing! 🙂

      Liked by 2 people

      • It’s not just the internet. People think they can say whatever they want if you’re not directly in front of them. I used to get ALL KINDS of abuse as a phone service rep (for a bank and a cell phone company). Nevermind the fact that all of their information pops up when they call.

        Liked by 1 person

      • You’re so right! I did my time in Retail and on the phone. Even many – many – years after some of these episodes, I can be left shaking if I spend much time recalling. I console myself with the belief that a someone has to be so small, powerless and utterly self-involved to pick on a store clerk or phone rep who likely has twice the education, skill or whatever it is sets off these nasty folk.

        Liked by 1 person

  2. Definitely agree you should try and let it pass, I always say to my children “if you can’t say anything nice best to say nothing at all”. If the user had an issue with the pattern that you feel you can use to make any amends then do so but don’t react to the negativity. It is a very ungrateful crafter who would cause offence to someone who generously offers patterns for their use free. You cannot do any more than you do by giving your contact details, any decent person would contact you for assistance if there was something they didn’t understand. Please don’t lose heart over one bad reveiw, I am sure that you have many happy users.

    Liked by 1 person

    • I agree completely. After thinking about it, I decided not to address the complainer at all.
      I make myself so available via Ravelry, this blog and my email being printed on every pattern; I think someone has to be very passive aggressive to ignore all those avenues and it’s cowardly to post public insult without asking for help first.
      The sad part is, I have no idea what her problem may have been and it may well have led to an improvement. I’ll never know.
      Thank you so much for your kind words and support. I’m going to keep at it 🙂

      Like

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