I need to vent – feel free to run away now.
Some twit emailed me through my Etsy shop yesterday about some yarn. A silly question, considering the info was in the listing but I answered politely and on the off chance she might be serious, mentioned I’d listed it at discount.
She responded with: “Actually it was $__.__ .” (less than what I’d just typed).
Really? You are going to ask me a question and then call me a liar? At this point, I’m so angry I’d rather burn the yarn than sell it to her but I respond politely if firmly that I do NOT misrepresent prices.
She responded with: “…, I didn’t mean to offend you.” On what planet is calling someone a liar NOT offensive?!
Meanwhile, I’m so incensed, I’ve checked the actual yarn and to my utter chagrin, see that I’ve been wrong about a characteristic of the yarn (fortunately, not in the listing itself). Now I’m pissed off with myself for allowing my temper to get ahead of my typing but it doesn’t matter, I never want to deal with this person again. I wish Etsy offered blocking.
**Steamed** but I think I can return to my normal happy self now.
… and all that stuff!
So I just posted this in the PSPRP Ravelry group:
I’ve just read the first negative review of one of my patterns.
Ugghh… My first response was shock – I have thirty designs out now, many completed projects and this was the first time I’ve heard such negativity. My second response was hurt. Who wouldn’t?
When you put yourself out in the public forum, you have to understand that not everyone will like what you do. The crafting world is no exception. As a crafter, I understand that good instructions are important. I’ve come across a few patterns that definitely could have used improvement!
I truly believe in constructive criticism and in the concept of you can only improve if you’re made aware of pitfalls. For this reason, I include my personal email on every pattern that I print. I include an invitation for feedback on my Designer page, here in our Ravelry group, on my blog and my Facebook page.
My intention by making myself available, is to be as helpful and responsive as I can be and to make changes that are well-thought out and positive, when brought to my attention.
It didn’t happen that way in this instance and it does make me a little sad that someone would choose public negativity (bordering on insult) rather than bring their suggestions or concerns to me through the many avenues that they could have.
How do you handle these situations? It could be from any interchange, not knitting specific. I’m choosing to ignore it but it’s hard to know what the best approach is.
I’m asking the same question here, as I know some of you are also designers. It’s fair to say that I’m concerned about the effect the comment that this knitter made will have a negative effect on sales and it’s a hard enough to get those as it is!I haven’t responded to this person and don’t know if I will. It’s hard to know what the courteous response should be when you’ve been treated discourteously!
So, any thoughts you may have are very appreciated – jump on in!